Home Visit Program

We know that at times you may find it difficult to travel to your primary care doctor’s office for your appointment. We provide primary care home visits, with services that include routine exams to comprehensive treatment plans. All of this is done in the comfort of your home. Our physicians and nurse practitioners are highly experienced in Internal Medicine or Family Medicine and provide high-quality compassionate care. Our goal is to optimize your health and well-being, when and where you need it. We work closely with your primary care provider and palliative care providers to collaborate on your medical care.

How home visits work

• Our office staff will call to schedule your home visit appointment and remind you a day in advance before your next appointment.
• Your home visit appointment will be scheduled between the hours of 8:30 AM to 4:00 PM, Monday through Thursday.
• At your home visit, a physician or nurse practitioner will examine you and review all your current medications.
• Your home visit care is documented in your electronic health record to ensure all of your providers can access your clinical care records.
• Follow-up home visits may be scheduled as needed.

Support services

• Medication refills can be handled over the phone by contacting our office during office hours.
• For non-urgent matters after hours and on weekends, that cannot wait until the next business day, please call the office at (925) 296-9870 and your call will be directed to an on-call provider.
• In any emergency, please call 9-1-1 or go to your nearest Emergency Department.

Preparing for your home visit

• If you have a caretaker, please be sure your caretaker is present when the physician or nurse practitioner arrives.
• Collect all your medication bottles in a bag for your provider to review.
• If you are being seen by other home health nurses or other healthcare providers, please have their paperwork available for your provider to review.

Please call our office at (925) 296-9870 for any questions about your medical care or home visit appointment.

Frequently asked questions (FAQ)

Is there a physician that can make “house calls” or see me in my home?
Yes, our Home Visit Program provides primary care visits by a physician or nurse practitioner to patients in your home or place of residence.

Am I eligible for a home visit?
If you have difficulty going to your medical appointments, you can ask your Primary Care Provider to refer you to this program or you can call our office and our staff can assist you with finding the appropriate care for your medical needs.

What does this cost?
We accept Medicare and partner with most health insurance plans. When scheduling your appointment, the office staff can assist you with your health insurance questions.

What services are offered?
Our services include detailed physical examinations, review of prescribed medications, immunizations, diabetic care, minor wound care procedures, and any needed follow-up visits. We can also assess your need for Durable Medical Equipment (DME) such as canes, walkers, wheelchairs, braces, and diabetic footwear.

How often are your home visit appointments?
Each patient is seen as medically necessary based on a physicians’ or nurse practitioners’ assessment and plan of care. By visiting you at home, we are often able to prevent the need for urgent care services. The follow-up visits and ongoing care will depend on your overall treatment plan.

What days or times can I schedule a home visit appointment?
We are available to make home visit appointments Monday through Thursday, 8:30 AM – 4:00 PM. An appointment time slot in the morning or afternoon will be scheduled considering factors such as traffic and the length of other patients’ visits.

Are home visits available in my city?
Home visit appointments are available in: Walnut Creek, Lafayette, Orinda, Pleasant Hill, Concord, Alamo, Danville, and San Ramon.

What about my Primary Care Provider?
The Home Visit physician or nurse practitioner collaborates and communicates with your Primary Care Provider. We encourage you to keep your relationships and open communication with your Primary Care Providers and Specialists.

What if I have an emergency or have to call a doctor after-hours?
You will be given written instructions to help you understand when to call 9-1-1 or go to the nearest Urgent Care Center or Emergency Department. For your questions or concerns after 4:30 PM or on weekends, please call the office phone (925) 296-9870 and your calls will be directed to an on-call provider.